Nigel Holland The treatment of taxpayers by HM Revenue and Customs (HMRC) is undeniably alarming and concerning. The shift of Whitehall business towards digital platforms, known as “digital by default,” has been steadily progressing, leaving many...
Nigel Holland “HMRC plans to implement an ‘annualized hours’ pilot scheme, offering customer service staff a 1% pay increase in exchange for giving up flexible working. This initiative aims to tackle the poor customer service reputation faced by...
More HMRC workers at home than during Covid. Nigel Holland ” It is not possible for employees to work as satisfactorily from home compared to the way they do in a regular office. There can not be the same level of supervision from line managers when work takes...
Nigel Holland identifying the problems faced by HMIT. ” Chaos within the HMRC as severe reduction in staff numbers, delayed effects from the covid pandemic, delay on introduction of MTD and closure of HMRC helpline combine to reduce the service provided by HMRC....
Nigel Holland “The changes to the VAT penalty regime are now in force. The regime is automated as many processes adopted by HMRC are these days. We have found that if there is a problem with a scheduled payment or VAT or submission of a return this problem may trigger...
