HMRC Call Response: A Tale of Two Helplines

Nigel Holland "Universal Credit callers experience significantly shorter wait times compared to taxpayers contacting HMRC, raising concerns over HMRC's efficiency." Quotation by Nigel Holland. Universal Credit helpline responds 15 times faster than HMRC. HMRC faces...

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Alarming treatment by HMRC

Nigel Holland The treatment of taxpayers by HM Revenue and Customs (HMRC) is undeniably alarming and concerning. The shift of Whitehall business towards digital platforms, known as "digital by default," has been steadily progressing, leaving many individuals without...

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